Category Archives: Utilities

Eversource update on Christmas eve storm – expected winds over 70mph

From: communityupdates <>
Date: Tue, Dec 22, 2020 at 2:56 PM
Subject: Eversource Storm Update- Southboro EOC- December 22nd, 2020

Good afternoon,

Due to the forecast that calls for heavy rain and elevated wind gusts, Eversource will be declaring a Level 3 ERP on Thursday, December 24th. Please remember, safety to our crews is of the utmost importance. With expected wind gusts to be over 70mph, we cannot begin to assess damage and make repairs until the weather is safe for our crews.

A follow up email will be sent tomorrow afternoon with schedules of your dedicated Community Liaisons.

In the meantime, please continue to communicate with your Blue Sky Community Relations Specialist with any questions.

-MA Liaison Team

Better electrical line reliability expected early next year

Emails from Town Administrator Kristine Trierweiler and Representative Denise Garlick this morning pushing for improvements to the electrical lines, given seven power outages in the last seven storms in the Main Street and Causeway Street areas, and an initial report –

I met with Eversource this AM, they have identified several issues including engineering and vegetation management. I have asked them to summarize the issues in a memo to me that I will share with the Board as soon as I have it. The engineering design change won’t happen until the first quarter of 2021, Chief Carrico and I requested that be moved up based on the past seven storm outages. I will update you as soon as I receive the memo from Eversource. 


———- Forwarded message ———
From: Garlick, Denise – Rep. (HOU) <>
Date: Wed, Dec 16, 2020 at 10:36 AM
Subject: Concerns About Medfield Power Outages and Tree Maintenance

The Office of State Representative Denise C. Garlick 

Vice Chair, House Committee on Ways and Means
State House | Boston, MA 02133 

Phone: (617) 722-2380 | Fax: (617) 722-2847 


December 16, 2020 

Mr. Jared Blandino  

Community Relations and Economic 

Development Specialist 


Dear Jared, 

As the State Delegation representing the town of Medfield, we are writing to express serious concerns about frequent power outages in Medfield as well as a lack of tree maintenance near power lines.  

We are very worried that the Causeway/Main Street section of town has lost power in the last 7 out of 7 storms.  We understand that in cases of major storms, power outages are inevitable, but to lose power during every single storm is unacceptable to the residents, business owners, town leaders, and to us.  The timing could not be worse as so many are now home working remotely and/or have children and teenagers home trying to learn remotely.  Reliable residential power is essential now more than ever. 

We are also concerned over a lack of tree maintenance near power lines.  There are branches and limbs hanging over and on wires which we believe has contributed to power outages in other neighborhoods over the past several months.  This is a significant concern as we head into the winter months where heavy snow can bring those branches down and the power lines with it. 

By December 20th, can you please send us Eversource’s Tree Maintenance Plan for Medfield?  We would like to see that there is an adequate plan in place to trim branches and limbs before we start to feel the full impact of a New England winter.  Also, can you provide us with plans for resolving the issue that is causing the power outages in the Causeway/Main Street section of town?   We do not want our constituents to face any more time without power as the temperatures begin to drop. 

Any correspondence can be directed to Representative Garlick at, and it will be shared with the entire delegation.  Thank you in advance for your cooperation. 


Representative Denise Garlick 

Representative Shawn C. Dooley 

Senator Paul R. Feeney 

Cc:  Kristine Trierweiler, Town of Medfield 

Power back

TODAY – Email from Chief Carrico –


As of 0800 hrs this morning all services have been restored to Medfield.


We do have a tree on wires at Noon Hill Road and the road is shut down at the gun club.  1 Hour ETA for tree crew.

William C. Carrico II

Fire Chief/EMD

Medfield Fire

112 North Street

Medfield, MA 02052


YESTERDAY – text from Kristine Trierweiler 


Power back by this afternoon

Eversource emailed update shared by Mike Sullivan this AM –



Eversource Community Update – Tuesday, October 31, 2017 – 9:30 AM Southboro/Walpole/Waltham EOC – Level 3 ERP

Good Morning,


Eversource crews have made progress and power has been restored to more than 175,000 Massachusetts customers. There are currently less than 15,000 customers without power in Eastern Massachusetts.  We anticipate having power restored in the Metro West region of the state, served by our Walpole, Waltham and Southborough service centers, substantially complete by 6 p.m. today.


Restoration on Cape Cod and in the Plymouth and South Shore areas, served by Plymouth, New Bedford and Yarmouth, is expected to be substantially complete by midnight tonight.  It is important to note that crews will work continuously and will be restoring customers throughout the day.


Best regards.

Green Street poles & South Street gas main

green st-2

I was just checking on the poles on Green Street, and there are new substantially larger poles now installed, but the old poles located in the paved surface are still there and they still have wires on them.  This email update from Mike Sullivan this afternoon –

I went down Green Street this afternoon and there were two Verizon crews working there,One was down by Bullards and the other was beyond Lowell Mason Road. I also heard from Carl Aiello,  Columbia Gas of MA, and he old me that the gas main replacement on South Street near the High School was still scheduled for late spring or summer. At the request of the Police and School Departments, Columbia Gas agreed that the work should not be started until school is out. Mike

Green St. poles status

green st-2

These emails from Verizon and Mike this morning about when the utility poles on Green Street will get moved out of the street –

Thanks Stephanie, Ken Feeney did tell me that there were two Verizon trucks out there this week working on the transfer. Thanks for your quick response So far we been able  to handle the snow, It looks like we’re in for a couple of storms, but our crews are good at keeping the roads open. I’ll forward this to Ken and Bobby Kennedy and to the Selectmen, so they’ll be in the loop. Let me know when you’re finished so we can get Eversource in to remove the poles.  Mike Sullivan


On Thu, Feb 4, 2016 at 2:28 PM, Lee, Stephanie S wrote:

Hi Mike and Richard,

You probably are aware that Verizon crews are out on Green St. preparing to transfer lines to the new poles.  It is a complicated job that will take a couple weeks, but I wanted to let you know we will work diligently to complete our transfers.  Let’s cross our fingers for a couple more weeks of mild weather – and an early spring.

Stephanie Lee
State Government Affairs
125 High St. – Oliver Tower
Boston, MA 02110
O 617.743.5440 | M 978.808.6155

VerizonWireless – new antennae

I noticed a legal ad in the paper that Verizon is seeking permission to install a new antennae in town, on the existing tower on Rte. 27 was my understanding.  I keep hearing complaints about Verizon’s lack of coverage in town, so this should make things better.

I only wish Verizon had held off for a few months so as to go onto the new MSH water tower, which will be substantially higher and give better service – plus even better, the town would get the rental.

Gas company on safety

This to the MFD Chief from the gas company –

Safety Concerns from Columbia Gas of Massachusetts

Serious Snow and Ice Safety Risks for Natural Gas Meters

Westborough, MA – Columbia Gas of Massachusetts is concerned with recent incidents involving large icicles and snow accumulation falling from rooftops onto natural gas meters. This can cause a rupture in the gas line and result in a serious gas leak. Also, snow and ice covered natural gas meters, and snow removing equipment striking gas meters has caused the release of natural gas.


With significant snowfall and frigid temperatures in the forecast, it is extremely important to make sure that your natural gas meter, and the exhaust vents for your heating equipment and other appliances are free of snow and ice. Gas equipment requires adequate airflow for safe combustion and proper venting of appliances to prevent a dangerous carbon monoxide situation.


The build-up of ice and snow around or over a natural gas meter poses a serious safety risk. Ice and snow falling from the eaves and gutters above your gas meter can damage the meter or service connections, potentially resulting in a gas leak. Please use a broom instead of a shovel to clear ice and snow from your gas meter. Don’t kick or hit the gas meter to break away snow and ice. Don’t shovel snow up against your meter. Be careful when using a snow blower or snow plow near your meter. Where possible, have a clear path to your gas meter in the event a technician or emergency responder should require access.


If your meter is encased in ice which you cannot remove, contact Columbia Gas for assistance at 1-800-677-5052. If you think there’s a problem with the gas piping or equipment, or if you smell gas, call Columbia’s 24-hour emergency line at 1-800-525-8222.


“The safety and comfort of our customers and communities is our number one priority,” said Steve Bryant, President of Columbia Gas of Massachusetts. “We ask that you be diligent in removing snow and ice from above and around your natural gas meter, keep your appliance vents clear and your gas meter accessible. With record snowfall over the past month and continuing in the next couple days, this winter season continues to be a challenge for us all.”


For more safety tips and information visit


Subject: Urgent Safety Message to CMA Customers
Date: Fri, 13 Feb 2015 13:19:25 -0600

Dear Chief,

Due to the continuing forecast of frigid temperatures and snow accumulation, we have sent out the attached press release to our local media asking that they communicate this important message cautioning customers about large icicles and snow accumulation falling from rooftops onto natural gas meters.  We are also urging customer to remove ice and snow from their natural gas meters and gas appliance vents.

We have also cautioned customers to not use shovels to clear ice and snow from the natural gas meters.  We have also asked that they keep a clear, accessible path to the gas meter in the event a technician or emergency responder should require access.

Wherever possible we ask that you share this communication.  If you have the capabilities of posting this to your website, social media, or reverse 911 communications we would be most appreciative in assisting us in reaching as many customers as possible.

We have also sent an email blast to over 127,360 customers to whom we have email addresses.

We thank you for your support in our efforts to alert our customers to the safety risks associated with the accumulation of snow and ice around natural gas meters and gas appliance vents.

Andrea M. Luppi                                                                Don DiNunno
Manager Communications & Community Relations                                Manager Communications & Community Relations
Columbia Gas of Massachusetts                                                Columbia Gas of Massachusetts
2025 Roosevelt Avenue                                                                995 Belmont Avenue
Springfield, MA 01104                                                                Brockton, MA 02301
Office:  413-784-2145                                                                Office:  508-580-0100 ext. 1311
Cell:  413-530-0907                                                                Cell:  508-864-7099
Fax: 413-731-7788

Tracy Stefanowicz
External Affairs Specialist
External Communications
(413)784-2130 – Work
(413)276-5822 – Cell



Dover cell tower hearing postponed

Below is an email from the Chair of the Dover ZBA this afternoon about the postponement of the continued ZBA hearing on the cell tower proposed in Dover with an entry off Evergreen Way in Medfield to June 30.

At the Dover Planning Board hearing a week or so ago on the cell tower, the Dover school officials appeared, as they had at the prior ZBA hearing, only this time they reportedly indicated that they really wanted the cell tower to be built on school property, as they had intimated at the ZBA hearing.  The ZBA had then leaned on the applicant to engage in discussions with the schools (at the ZBA hearing I attended), and the school personnel were then saying that evening that they wanted to explore locating the cell tower on school land.

The Medfield neighbors indicated to the Medfield Selectmen that their main issue was the traffic through their streets, so locating the cell tower on school lands should satisfy our Medfield neighbors.

The outstanding issue for Medfield is whether Medfield should continue to argue, as we did at the ZBA hearing, that the proposed new water tower at the former Medfield State Hospital site would be a better location, and one for which Medfield would get the revenue.






At the request of the Applicant, the Site Walk, which had been previously rescheduled from Monday May 19, 2014, at 6:00PM  to Wednesday, May 21,2014, at 6:00PM at the entrance to the property adjacent to 34* Evergreen Street in Medfield, and the adjourned Hearing which had been previously rescheduled from Monday May 19, 2014, at 6:00PM  to Wednesday, May 21,2014, at 7:00PM at the Dover Town House, ARE BEING RESCHEDULED AGAIN.


The  new Site Walk and Hearing dates, places and times are :


(a) Monday, June 30, 2014, at 6:00PM, at the entrance to the property adjacent to 24 Evergreen Street* in Medfield for the Site Walk; and


(b)Monday, June 30, 2014, at 7:00 PM, at the Dover Town House for adjourned the Hearing.



*Please also note the correction of the location for the start of the Site Walk from 34 Evergreen to 24 Evergreen.



Notice of the revised schedule will be posted at Dover Town House and on the Dover Town Webpage and at the entrance to the lower hearing room at the Dover Town House where the original hearing was opened.


Additionally, the applicant has advised that someone will be at the entrance to the property adjacent to 24* Evergreen Street in Medfield at 6:00PM on May 19,2014,  to advise interested parties of the rescheduling to Monday June 30 at 6:00PM.




Site Walk – Monday June 30, 2014, at 6:00PM, at the entrance to the property adjacent to 24 Evergreen Street in Medfield; and


Adjourned Hearing – Monday June 30, 2014, 2014, at 7:00 PM, at the Dover Town House.


Thank you all for your assistance in this situation.


Gary P. Lilienthal

eBills now available

Per the email e-newsletter today from the Massachusetts Department of Revenue’s Division of Local Services the town can now opt to offer residents e-bills for all their town bills, plus the town can now bundle multiple bills (e.g. – real estate tax bill plus the water and sewer bill) in one transmission –

City and Town Editorial Board

This month’s Ask DLS features frequently asked questions about e-billing. We hope the answers will provide timely and helpful information. Please let us know if you have other areas of interest or send a question to We’d like to hear from you!

Can cities and towns send property tax or other bills by email?

With the approval of the Municipal Relief Act on July 27, 2010 (c. 188 of the Acts of 2010), cities and towns are now authorized to issue property tax bills in electronic form. Section 54 of the Act amends M.G.L. C. 60 by adding new language to Section 3A that allows tax bills to be sent by email and other bills and nonpolitical information to be inserted with the mailing.

The local decision to allow issuance of the so-called “e-bills” rests with the board of selectmen in a town and the mayor in a city. There are two primary components to the authorization:

1.) Like hardcopy bills, electronic property tax bills must be in a form approved by the Commissioner of Revenue and must meet the “content” requirements imposed by c.60, s.3A, subsection (a), which are unchanged; and

2.) The program must be voluntary. Taxpayers cannot be forced to receive an electronic bill.

The legislation encourages a paperless system where the only tax bill received by property owners would be an email copy. Savings would be realized through the elimination of printed bills and postage for mailings two or four times a year. To receive an electronic bill or notice, taxpayers must explicitly enroll and provide their email address to the collector.

In addition, municipal collectors are permitted to include, with the electronic property tax bill, other charges for water or sewer use, solid waste disposal or collection, or electric, gas or other utility services. These can only include charges that are authorized by ordinance or by-law and that are assessed by the city or town. The inserted bills or notices of payments due must be separate and distinct from the property tax bills. In the case where a separate commission oversees the water or sewer operation, it rather than the selectmen or mayor would authorize utility e-bills.

The authority previously granted to municipalities to include nonpolitical informational material in an envelope with the tax bill is now expanded. The inclusion of additional information with an email tax bill is permitted, but requires the approval of the selectmen or mayor.

In developing an electronic tax bill program, the municipal collector should work with local assessors and a technology advisor. Among other topics, consideration might be given to the following:

Program Management: Consideration of the tax billing process, staffing, web access and software capability should help local officials determine the most practical option for managing the program. In most instances, we would expect this to be collector’s office, which has the legal responsibility to send proper notice of the tax due. The same analysis should be completed relative to any other bills allowed to be inserted with the electronic tax bill. Alternatively, companies are emerging that will contract with a city or town to manage its e-billing program.

Enrollment: Property owners should have the ability to enroll on-line at a dedicated town webpage. A verification mechanism must be built into the process. For instance, enrollment could be confirmed through a required return email acknowledgement by the property owner. The pertinent information could then be incorporated automatically into a data base. Over-the-counter enrollment or enrollment by mail is also an option and must include a written enrollment acknowledgement. Staff time would then have to data enter the information into the system or program.

Technology: For tax bills, whether in the assessors’ appraisal system or a collector’s billing system, software should allow property accounts to be flagged where owners have requested an electronic bill. The taxpayer’s billing account would remain in the commitment, but no hardcopy bill would be printed or mailed. A similar process should be developed for other types of bills that might be inserted with the electronic property tax bill. In each instance, the collector should have the ability to print a copy of the bill, if needed.

Legal: At the time of enrollment to receive an e-bill, property owners should be required to, at least, acknowledge that:

  • they understand by enrolling they will not receive a bill in the mail or in any other hardcopy form;
  • they are responsible for the accuracy of the information provided;
  • they are solely responsible for reporting any changes to the information on file;
  • they are not relieved of the legal obligation to make timely payment if they fail to receive a tax bill, or any other bill, because of incorrect information;
  • they attest to the truth and accuracy of the information provided.