When I was called about the double pole issue,I took the opportunity to get information about the NSTAR response to tropical storm Irene. The representative told me that it was the worst storm he has seen in his career, and he is at retirement age. He said they had 193,000 calls that Sunday, and that they just could not keep up with them all. He did say that they wanted residents to call 800-592-2000, instead of calling the police and fire, and asking the public safety people to relay the message. He also said that NSTAR does give special dedicated telephone numbers to the police and fire departments, that they do not give out to the public at large. He said that they will work off of a priority list provided by the town, but said it does not help them if the priority list is too long, such as 60 items. There is also a critical medical care list, which is generated by doctors providing information to them. Finally, he said that they did have crews coming in from Kentucky, Canada, Minnesota and municipal companies, and that those crews got there in the middle of the storm on Sunday.
Medfield will be meeting with NSTAR in the near future to make sure that the communication problems we had during Irene do not happen in the next storm.