Corporations and businesses are using mandatory arbitration clauses inserted into all sorts of consumer agreements to take away our rights to seek any redress, and the US Supreme Court has ruled that even onerous terms (e.g. – you have to go to Arizona to arbitrate with their arbitrator) are enforceable. This is a good article in US News and World Reports
Hopefully change will come, and people’s rights to sue in court will be restored. The jury trial is our great American equalizer, where an individual can stand on an almost level playing field with even the biggest corporations.